Quality Commitment

At Quality Management Group (Quality), we believe in providing professional property management services with precision and care. Since 1982, Quality has overseen a diverse portfolio of single-family homes, affordable and conventional apartment communities, and specialty housing including permanent supportive, rural, senior, veterans and homeless housing.

Quality has consistently led the industry through innovation, consistently delivering high customer satisfaction for our residents and partners.  We also believe in going beyond simply taking care of the properties entrusted to us and further enhancing the communities in and around our properties.

At Quality Management Group, we know that it is more than just a place to live – it’s a home.

And here  – it’s good to be home.

Key Business Areas

From single family homes to large sized apartment communities to large scale new lease ups, expert property management services offered by Quality Management Group ensure owner investments are protected and provide significant returns on investment. Our services include include timely communications with owners and residents, rent evaluations and annual capital forecasts, compliance with all regulatory requirements, on-site personnel consistent with community needs, tenant screening and selection, rent collection services, property inspections, and proactive maintenance. 

In addition to the property management services in conventional housing communities, Quality Management Group offers a particular expertise in the regulatory requirements associated with income restricted, rent restricted, and rural development affordable communities. We can help navigate the development process including multi-layered financing models, entitlements, lease-ups, and new construction. Our expert staff ensures ongoing compliance in properties we manage through programs like the California Tax Credit Allocation Committee 4% and 9%, Project Based Section 8 Vouchers, Neighborhood Stabilization Program, Community Development Block Grant, HOME, and other funding sources. We are proud to have received outstanding inspection and audit review from local, state, and federal regulatory agencies.

Independently and in collaboration with partners, LaBarge Industries has specialized in revitalizing and completing economically abandoned projects that bring quality affordable housing to underrepresented communities. This has included senior communities, homeless veteran housing, and resurrecting neglected properties.

Quality works alongside service providers and property owners to provide an environment where the unique needs of residents can be met in a home setting. These communities include wrap-around services to help residents achieve self-sufficiency through access to case management services, job assistance, therapeutic support groups, rental assistance, sobriety support, individual and group counseling, and peer support.  As part of these projects, Quality has worked with project partners to secure funding through Project HomeKey and served as part of project teams throughout the construction phase.

The Quality Management Group Purpose

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

Our Values

TRUST: We build trust and act with integrity.

RESPECT: We respect the value and wellbeing of each person.

DEVELOPMENT: We serve and grow by training, coaching & equipping our team.

ADAPTABILITY: We are a culture of progress and responsive to challenging needs.

SUSTAINABILITY: We are market leaders focused on long term sustainability.

Our Mission

To empower our employees who deliver the heart of our service with the tools, training, and information to solve problems and co-create enhancements for the residents, communities, and homes in their care.

To develop and cultivate a place that people love to work. We provide purpose, empowerment, a coaching culture, professional development, and rewarding pay to attract and retain great people that share our values and enable our growth.

To leverage technology to improve services, safety, security, and cost effectiveness per unit. Using technology to the benefit of our owners and residents requires our consistent commitment of resources to innovation, adaptability, and training.

To grow within our clients’ portfolios and attract new clients with our expertise and leadership in managing anticipated changes – regulatory, economic, political, social. Our focus is meeting the growing and evolving needs of permanent supportive housing, low-income residents, affordable housing, and quality living communities under our care.

To maximize owner return and satisfaction through regulatory and compliance adherence, effective problem resolution, and excellent communication as a property team.

To grow in managed steps to ensure we sustain our values, culture, flexibility, and long-term viability.

Quality Leadership

At Quality Management Group, Our Leadership Team is driven by our purpose, mission and values to provide the best experience possible for our partners and residents. Our team’s cumulative professional experience makes Quality an industry leader with expertise that sets us apart from the competition.

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Andrew Mavis

Area Maintenance Manager
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Erika Roa

Human Resources Manager
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Frances Trejo

Regional Manager
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Ruben Castanon

Capital & Facility Regional Manager
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Shivahn Petty

Regional Manager
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Zakiya Lozano Romero

Compliance Manager
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Kristy Willett

Training/Accounting Project Manager
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Katie Omori

Operations Analyst/Trainer