As Quality Management Group’s Director of Operations, Laura Ontiveros oversees property management activities for Quality’s residential portfolio to ensure all properties meet or surpass industry standards. In this role, Ms. Ontiveros is responsible for the financial, regulatory, and physical management of properties under our care including reviewing and making recommendations for improvement on individual property management plans, managing the resident selection process and addressing resident concerns, and advising on the capital, budget, and marketing needs for each property. She is also responsible for reviewing plans for new developments – providing feedback on design, unit type and affordability mix, as well as overall project feasibility.
Ms. Ontiveros comes to Quality with nearly 30 years of property management experience across California, including USA Properties Fund in Roseville, Sares Regis Group in Irvine, and UDR in Southern California. Her experience with conventional and affordable portfolios gives her a complete understanding of the diverse management needs in Quality’s portfolio, including managing multiple high-profile capital projects, reducing employee turnover and increasing staff engagement, managing property budgets, and developing marketing strategies to enhance property revenues.